Refund policy
Refund & Exchange Policy
At SimplyGood, we’re committed to making sustainability simple, affordable, and hassle-free. If you’re not completely satisfied with your purchase, we’re here to help.
30-Day Money-Back Guarantee
We proudly offer a 30-Day Money-Back Guarantee on all products purchased through our official online store.
If for any reason you’re not happy with your order, just contact us within 30 days of receiving your product.
To request a refund, simply contact us in our contact form with the following details:
• Your order number
• The item(s) you’d like to refund
• A brief reason (optional, but appreciated for improving our products!)
Customers are responsible for shipping costs.
Refunds will be processed to your original payment method within 5-10 business days after approval.
Refunds will be processed to your original payment method within 5-10 business days after approval.
No Exchanges Policy
Due to global supply chain and operational constraints, we are currently unable to process any product exchanges.
We understand that this may be inconvenient, but our streamlined operations allow us to reduce waste, keep prices affordable, and deliver better service to all customers.
If you received the wrong or defective item, please contact us immediately, and we’ll make it right with a replacement or refund.